Refund Policy

Digital goods cannot be returned due to the nature of key/license activation being non-reversible. You may only get a refund if the product key/license does not work/activate the product you bought. To process your request, we require proof of purchase and proof that the license key is not working.

Restrictions

We will list some common restrictions to refunds below.

Region restrictions and other product information

We do not refund keys that are region restricted because our website detail any such restrictions in the product information on the product page as well as multiple warnings through the cart and checkout.

Product details such as title, region, language, gaming platform, and more are available on the product page. Refunds are not processed for information that was available to you before you purchased the product. If any information is missing or you are uncertain about something, please contact support and await our reply before you make a purchase.

Overpayment and underpayment

If you pay more or less cryptocurrency than the amount we requested in the order, the difference will not be refunded. We recommend using a mobile wallet app and scanning the QR code to pay to make sure that you are paying the correct amount and that the transaction is sent immediately. Using an exchange or custodial wallet to send us a payment is not recommended, consider sending to a mobile wallet first before paying for your order on Keys4Coins.

In the case of underpayments, the amount difference must be paid before we can complete your order. Note that the fiat amount and cryptocurrency amount is calculated at the time of creating the order, and the current value of the cryptocurrency you sent is irrelevant. The cryptocurrency amount is locked and that is how much you must pay to complete your order. If you reject to pay the remainder amount, a Keys4Coins Gift Card equivalent to the amount you paid will be given. This is calculated by the order total fiat amount divided by the total crypto amount and multiplied by the crypto amount paid.

Payment to the wrong cryptocurrency address

We are not liable for payments sent to the wrong cryptocurrency address. The correct address is the one you are given in your order during checkout. Note that a virus on your computer can change what address you see on our website or modify the address in your clipboard during a copy-paste action and this is totally out of our control. There have been creative scams where someone has convinced people that if they run a script in their web browser then they will both get the product and a refund from Keys4Coins automatically, while the truth was that the script only changed the address visible in the checkout. We recommend that you regularly check for viruses on your computer and you also make sure to check the last characters of the address shown in your wallet and compare that to the one visible on our website before you send the payment.

Refund by replacement key

After we have done any necessary investigations and if we find the issue valid, you will receive a new key for the product. If the product is not available, you may choose a different product, and the amount difference is paid by you in cryptocurrency or by us with a Keys4Coins Gift Card.

Refund by Keys4Coins gift card

If we cannot provide a replacement key for any reason, you will be applicable for a gift card. The gift card value will be given as the order’s total fiat amount minus any blockchain transaction/miner fee.

Refund by cryptocurrency

We do not offer refunds in cryptocurrency except in exceptional circumstances under the discretion of a manager.

A refund will be given in the same cryptocurrency that you paid with. You will normally be refunded the exact cryptocurrency amount that was paid for your order minus any blockchain transaction/miner fee that we must pay to send it to you.

If Keys4Coins is unable to return the full cryptocurrency amount because of circumstances related to extreme exchange rate differences or other unforeseen reasons, your refund in cryptocurrency will be calculated from the order total in fiat. If this is the case then you will be informed before the refund is processed and you may choose a replacement key or gift card as alternative means of refund.

Blockchain fees (miner fees)

If your refund is paid in cryptocurrency, the blockchain fees we have to pay to send it to you will be subtracted from the amount you receive. If this is not acceptable to you then we will suggest you choose a Keys4Coins Gift Card or a replacement product instead.

Shipping

There is no shipping cost when returning your key digitally so there will be no deduction from your refund.